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X5 Security Services Pty Ltd (referred to as “X5 Security Services”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals and ensuring the confidentiality, integrity, and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. By engaging with us, you consent to the practices described in this policy.

 

 

We may collect and hold the following categories of personal and sensitive information, depending on your interaction with us:

•Personal Identification: Full name, date of birth, contact number, email address, residential or business address

•Employment Information: Resume, qualifications, licences (e.g. security licence), background checks, referee details

•Verification Documents: Government-issued IDs and other compliance-related documentation

•Business Details: Company name, ABN, business address, key contacts (for corporate clients)

•Security-Related Data: CCTV footage, incident reports, access logs, visitor logs, and patrol records (where applicable)

•Digital Information: IP address, browser type, device information, and website usage data collected through cookies or analytics tools

 

 

We collect personal information directly and indirectly through various interactions, including:

•When you contact or engage X5 Security Services via phone, email, website, or social media

•When you apply for employment or submit an expression of interest

•When entering premises under our protection, which may involve CCTV or visitor registration

•From third-party service providers (e.g. recruitment agencies, background screening services)

•Through the use of cookies and web tracking tools on our website

 

All information is collected by lawful and fair means and, where appropriate, with your knowledge or consent.

 

 

We collect and use personal information for purposes directly related to our core functions and responsibilities, including:

•Provision and management of professional security services

•Verification of identity and credentials for compliance with security industry legislation

•Communication with clients, staff, applicants, and stakeholders

•Processing employment applications and managing contractors

•Monitoring and ensuring safety at secured sites

•Meeting our legal, regulatory, and reporting obligations

•Improving website functionality, user experience, and operational performance

 

We will not use your personal information for any purpose other than those described above without your consent or unless authorised by law.

 

 

We do not sell, rent, or trade personal information. Disclosure of personal information is limited and may occur only in the following circumstances:

•Regulatory and Government Authorities: Where required by law or for licensing and compliance purposes

•Law Enforcement: Where information is reasonably requested in connection with investigations

•Service Providers: Engaged by us for IT, data hosting, payroll, compliance, or administrative support (bound by confidentiality and privacy agreements)

•With Your Consent: When you authorise us to share information for a specific purpose

 

 

We take all reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure.

 

Our security measures include:

•Encrypted data storage and secure servers

•Access controls based on user roles and responsibilities

•Physical security for office and site-based infrastructure

•Cybersecurity protections such as firewalls, intrusion detection, and antivirus software

•Employee training and awareness on privacy obligations

•Regular reviews of data protection policies and procedures

 

We retain personal information only as long as necessary to fulfil its purpose, unless a longer retention period is required by law or regulatory obligations.

 

 

You have the right to request access to personal information we hold about you and to request corrections if you believe that information is inaccurate, incomplete, or out of date.

 

To make a request, please contact us using the details below. We will respond to all written requests within a reasonable timeframe, generally within 30 days, in accordance with the Privacy Act.

 

 

Our website may use cookies and third-party analytics tools to monitor website traffic, improve usability, and enhance the user experience. You may disable cookies via your browser settings; however, this may limit certain functionalities of our website.

 

 

This Privacy Policy may be amended or updated from time to time to reflect changes in legislation, technology, or our business practices. The most current version will always be available on our website.

 

 

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

 

X5 Security Services Pty Ltd

[Address: Melbourne Victoria Australia]

[Phone No: 0413 673 098]

[Emal: info@x5securityservices.com.au]

[www.x5securityservices.com.au]